Refund and Cancellation Policy

The short version

If we haven't started, you get your money back. Once a month's work has started, that month isn't refunded. Plans have a 3-month minimum, then you can stop at the end of any month, and you keep every ad you've paid for. Your ad spend never passes through us.

The test batch

If you cancel the test batch before production starts, you get a full refund. Once we have started making the concepts, it isn't refundable. If you go on to a plan, the $500 is credited to your first month.

Monthly plans

Plans are billed monthly in advance. If you cancel after paying but before your first brief call, you get a full refund.

Plans have a 3-month minimum. If you stop before it ends, the remaining months of the minimum are still payable, unless we agree otherwise in writing.

After the minimum, plans run month to month. Tell us before your next billing date and nothing more is charged. We finish and deliver the month you have paid for.

What is never refundable

• A month in which work has already started, including if you stop using the ads part-way through it.
• Concepts that have been delivered.
• Your ad spend, which you pay to Meta directly. Any refund of it is between you and Meta, under Meta's rules.
• Third-party costs you approved in advance, such as licensed music or footage.

If you're not happy with an ad

Every concept includes up to two rounds of revisions, and that is the first fix. If an ad still isn't right after that, tell us, and we will make it right with you before the month ends.

If we cancel

If we stop the service for a reason that isn't your fault, for example because we can't deliver, we refund the unused part of your fees pro rata.

If we end the service because of non-payment or because you asked for ads that break our Terms of Service, no refund is due.

Changing plans

You can move up a plan at any time, and the new plan starts from your next billing date, or straight away if you pay the difference for the current month. Moving down takes effect from your next billing date, after the minimum term.

How to ask for a refund, and how long it takes

Email contact@gautamitservices.com and tell us what you'd like refunded and why. We will confirm the amount in writing before processing anything.

Approved refunds are sent to the original payment method within 7 working days. International transfers can take a few more days to arrive, and bank or currency charges on the refund are deducted from it.

Disputes and chargebacks

Please talk to us before raising a chargeback with your bank or card issuer. Almost every problem is quicker to solve with a conversation.