Terms of Service

Who you are contracting with

gautamitservices.com is run by Gautam IT Services, a sole proprietorship firm registered in India at 1st Floor, 521/30 A, Friends Colony, Near Tirupati Palace, Muzaffarnagar, Uttar Pradesh 251001, India, GSTIN 09BYDPT8408D1Z7. In these terms "we" and "us" mean Gautam IT Services, and "you" means the business that buys a plan or a test batch from us.

These terms apply from the moment you accept a proposal, pay an invoice or send us a brief, whichever happens first. Your written proposal or invoice sets out your plan; where it differs from these terms, the proposal wins. If you agree on behalf of a company, you confirm you are authorised to bind it.

What we provide

What your plan includes is set out on our pricing pages at the time of your order and in your proposal. In short:

• Creative Labs: new ad concepts every month, made for Meta. One concept is one ad angle, delivered with 3 hook variations in 3 sizes (9:16, 4:5 and 1:1). Concepts can be UGC-style video, static ads or motion ads.
• Performance Marketing: everything in Creative Labs, plus management of your Meta ads on Facebook and Instagram: tracking setup, campaign structure, creative testing, budget changes and a weekly report.
• A test batch: 3 concepts to try us out on your own ad account. Credited to your first month if you continue.
• Not included unless your proposal says so: your ad spend, physical photo or video shoots, product samples, real creators or actors, management of platforms other than Meta, and work on your website or store.

What we need from you

Our timelines assume you give us what we need. Specifically:

• Your product details, brand assets and any past ads or results, in a usable form.
• Confirmation that you have the right to everything you send us (logos, product photos, music, testimonials) and that we may use it in your ads.
• Evidence for the claims you want in your ads. You are responsible for your product and for the truth of what is said about it.
• Feedback and approvals within a reasonable time. While we are waiting on you, delivery clocks pause.
• For Performance Marketing: partner access to your Meta Business Manager and ad account, a payment method on that ad account, and approval of ads before they run.

Fees, billing and the minimum term

Prices are in US dollars and plans are billed monthly in advance. Plans have a 3-month minimum term and then continue month to month. The test batch ($500) is paid before work starts, and is credited to your first month if you go on to a plan.

Prices do not include taxes. Where Indian GST applies to your invoice we add it and issue a tax invoice. Bank, transfer and currency-conversion charges are paid by the party that incurs them.

If an invoice is unpaid, we will remind you and give you a reasonable time to pay. After that we may pause work until it is paid. If we change the price of your plan, we will tell you at least 30 days before it applies to you.

Your ad spend and Meta

Your ad spend is paid by you to Meta directly, from a payment method on your own ad account. It never passes through us, and it is not part of our fee.

Your Performance Marketing fee covers an ad spend agreed in your proposal. Above that amount, management is charged as a percentage of spend, as set out in your proposal.

Meta decides whether ads are approved, what they cost and how they are delivered, and can restrict ad accounts. We work within Meta's rules and help you resolve any problem, but those decisions are Meta's, not ours.

Delivery and revisions

• Your first concepts are delivered within 72 hours of the brief call, and then on the schedule in your plan. The Scale plan has a 48-hour turnaround.
• Each concept includes up to two rounds of revisions. Revised files usually come back within one business day.
• Files are delivered sized for Meta's placements and ready to upload, through a shared folder.
• A new idea or a change of direction after a concept is approved counts as a new concept, not a revision.

Who owns what

Once the invoice for them is paid, the final ads we deliver are yours to use on Meta or any other channel, for as long as you like, with no extra licensing fees.

Drafts, unused ideas, and our working files, templates, prompts, tools and methods stay ours. We may show delivered work in our portfolio and sales material. Tell us if you would rather we did not, and we won't.

Your ad account, pixel, audiences and data are always yours. We work inside your Business Manager with partner access, and we remove our access when the engagement ends.

AI and ad compliance

We produce ads with AI tools for avatars, voices and motion. People write the scripts, direct every concept and edit the final cut. AI-generated people are always disclosed and labelled as a dramatization in the ad itself, and we prepare ads to meet Meta's AI-disclosure requirements.

We avoid disease, cure and medicine claims, and we may decline to make a claim we believe would break Meta's advertising standards or the law. Our Ad Compliance Standards page sets out the rules every ad follows.

We don't make ads for products Meta prohibits or that are illegal where they would be shown, ads that impersonate a real person, or ads that use someone else's brand, music or image without the right to do so.

Results

We work to grow your sales and to bring your cost per purchase down, but advertising results depend on your product, price, offer, website and market as much as on the ads. We do not promise any particular return on ad spend, number of sales or cost per purchase. Numbers shown on this website are illustrative examples, not a commitment about your account.

Confidentiality

We keep your business information, sales data and unreleased products confidential, and use them only to do your work. We do not use one client's data or results to make ads for another. You keep our pricing, proposals and methods confidential in the same way.

Cancellation and termination

After the minimum term you can stop at the end of any month. Our Refund and Cancellation Policy sets out how cancellations and refunds work, and forms part of these terms.

We may suspend or end the service if an invoice stays unpaid after we have asked for it, if you ask us to make ads that break these terms or the law, or if Meta requires it. Except where the problem is serious or unlawful, we will tell you first and give you a chance to fix it.

When the service ends, you keep the rights to every ad you have paid for, we send any paid-for files you don't yet have, and we remove our access to your accounts.

Limitation of liability

Nothing here limits liability that the law does not allow to be limited, including for fraud.

Subject to that, neither party is liable to the other for indirect or consequential loss, or for loss of profit, revenue, goodwill or data. We are not liable for decisions Meta or any other platform makes about your ads or accounts, or for your ad spend.

Our total liability in any twelve-month period is limited to the fees you paid us in that period.

Indemnity

You will cover our reasonable costs and losses from claims arising out of your products, the claims you asked us to make about them, or materials you supplied that you did not have the right to use.

This website

The content of gautamitservices.com, including its text, graphics, logos, images and code, belongs to Gautam IT Services and is protected by copyright and trademark law. You may view it for your own use, but not republish, sell, copy or adapt it for commercial purposes without our written permission.

If you believe something on this website infringes your rights, email contact@gautamitservices.com and we will look into it promptly.

Changes

We may update these terms. We will email active clients about material changes at least 30 days before they apply, and the date at the top of this page always shows when it was last revised.

Events outside our control

Neither party is in breach for delays caused by events beyond its reasonable control, including outages at Meta or another provider we depend on, internet or power failure, government action or natural disaster.

Governing law and disputes

These terms are governed by the laws of India, and the courts at Muzaffarnagar, Uttar Pradesh have exclusive jurisdiction.

Before starting proceedings, please raise the issue with us at contact@gautamitservices.com so we can try to resolve it directly.